Here's my feedback:
Hi! This inquiry is for my mother. On January 22, she loaded P300 to her Smart prepaid cell phone,XXXXXXXXXX. On January 30, she checked her balance and it was P221. On January 31, she checked her balance but she had no balance any more. Her entire balance just disappeared. When I called 02-888-1111 from a PLDT landline, I am refused access because the number has insufficient balance to access outgoing calls. But I was calling from a PLDT landline. What's more ironic is that Smart caused this insufficient balance in the first place. This has never happened with Globe. I hope you could credit to my mother's prepaid account the P221 she lost to Smart. Thank you and good day!
I also tweeted to both Smart and Globe for good measure
What is happening to the telecommunications networks in this country? It's time to level up. Maybe I have found my calling: consumer advocacy.