Sunday, January 20, 2013

Feedback to Globe

This is for the sim of my mother. Her sim stopped working one day. There were no contacts in her address book and no messages at all.

On December 27, 2012, I waited for two hours in line at Globe Market Market for customer service. I asked the agent on how to fix her sim. He said that it cannot be fixed and there is no replacement sim in the branch or in other branches in Makati.

Today, January 18, 2013, I went to Globe at SM Makati and Glorietta. They said that the sim type (209) is not available. Globe still does not have a replacement sim for her number. She is now using a Smart sim.

She just loaded P300 to her sim before it stopped working. Should we still hope that you could act more urgently? Or do you want us to switch permanently to Smart?

Please improve your logistics and customer service: 1) Have replacement sims available at all your branches. 2) Reduce customer waiting time at your branches, especially at Market Market. Thank you!

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