Thursday, December 27, 2012

Can you wait in line for two hours?

With great power comes great responsibility. If you are a leading service provider, people expect better customer service from you. If you are in the high tech industry, people do not want to wait for you. People cannot go and enjoy when they are waiting in line for two hours for you, Globe.

My mother had a Globe sim card that said "SIM registration failed" on her phone and would only allow emergency calls on my phone. So we went to Globe service center at Market Market. We got our number 4019 at 10:49 am. The number on the sign showed 4004. We went around the mall. My mother was able to buy a pair of shoes and exchange money. When we returned to Globe past 11 am, the number was only 4006.

I waited at Globe for more than two hours while my mother had to go out to buy car accessories and bring my brother to his office. The sign flashed my number 4019 at 1:10 pm. The agent gave good service. Unfortunately, the sim card was broken and they did not have any replacement sim. Other branches in Makati did not have replacement sim as well. I asked how I could give feedback about the long wait time. They told me to call 211. I called and in less than five minutes, somebody was able to talk to me. I told them of the long waiting time.

I hope Globe improves its customer service. The long waiting time is why I stopped my postpaid subscription. I do not like waiting for thirty minutes to two hours to pay my cell phone bill or ask for technical support. Globe, please improve so we can go to where we want, not wait hours for you.

Good service with interest

I did not realize that I was not able to blog yesterday. Anyway, I went to three banks yesterday to withdraw, to deposit, and to open a new account.

In the first bank, I waited for about ten minutes after getting my number. There were 20 more numbers before my number. Then a teller who knew me called me and asked for my passbook. I gave it to her and she told me to sit first. After five minutes, another teller gave me the cash and asked me to bring pictures next time to update my signature. She put the money in an envelope without me telling her. Free envelope!

In the second bank, I waited for five minutes after getting my number. There were four numbers before me. I was waiting for the three numbers to show up when the guard told me to go up to the teller already. The sign was already showing my number. I deposited the money I withdrew plus the cash gift I got for Christmas. I went downstairs to photocopy my ID for my next account. This bank has a grocery store, payment center, and even law office. It is complete in itself that it could be a small mall in a few years.

To go to the third bank, I had to ride on a jeep because it was raining. This jeep was almost vacant. I waited about two minutes before I saw an empty seat for opening new accounts. I sat there and gave the teller my pictures and photocopied IDs. She gave me the application form and I filled it up. She was able to multitask with me and three other bank clients. After I finished the form, she gave me two deposit slips to fill up and asked me to type my pin in her keyboard. I deposited some money. After thirty minutes, they gave me my ATM card, so I signed it and used it to check my account.

Can you guess the banks? The first two are not technically banks but financial institutions that are more like cooperatives. The first is the Armed Forces of the Philippines Savings and Loan Association, Inc. or AFPSLAI. The second is the Philippine Army Finance Center Producers Integrated Cooperative or PAFCPIC. The third is the Land Bank of thr Philippines. The first two banks offer high interest rates, while I just use the third bank for my allowance. I was really surprised at the relatively fast service but it was all for the better.

Tuesday, December 25, 2012

Twelve thanks for Christmas

I just read today that writing a gratitude journal could help us appreciate our blessings and gifts eve more. Because today is Christmas, I have many things to be thankful for in my life.

First, thank you to my family for loving, supporting, and understanding me my whole life. Second, thank you to my classmates and professors for inspiring me to work hard in law school. Third, thank you to priests and laity who serve the Church and bring the Gospel to everyone. Fourth, thank you to the generous people who are helping the survivors of natural calamities. Fifth, thank you to the people who have helped and are helping me and my family ever since. Sixth, thank you to the entrepreneurs and workers so that I could use things and enjoy services. Seventh, thank you for the government for my education, employment, security, and peace. Eighth, thank you to the people who write books, blogs, and articles so I learn something new. Ninth, thank you for the internet so that I could know what is happening and connect with people. Tenth, thank you for good shows and movies where I learn new things and remember old lessons. Eleventh, thank you for good health, a safe home, and enough wealth to live well and help others. Twelfth, thank you to Jesus Christ, God who became man to save us and give us eternal life.

Merry Christmas, everyone!

Saturday, December 22, 2012

Take it easy

Yesterday was supposedly the end of the world. But my mother and I had a productive day yesterday. We got gas, bought gifts, exchanged and deposited money, and wrapped gifts. That was very tiring for me.

Today I scheduled my morning to organize papers in our bedroom and my afternoon to download cases for the semester. So far, I have just organized the space around my desktop computer and am just writing this blog post about my tasks.

I did eat breakfast and lunch, took a shower, and helped my cousin replace the curtains. At least, I am doing things that will help me survive.

Right now, I am just sitting by the window. I feel the wind on my face. I look at how the trees dance and how the sun makes everything bright. I do this every afternoon when I am home.

I am learning that it is all right to take it easy more often. I appreciate more things. I smile more often. I live one day at a time. If tomorrow is the end of the world, does it really matter? We have already lived well.

Friday, December 21, 2012

How will you benefit from a clutter-free life?

First, I will find things faster and save more time. Second, I will have fewer things to organize and clean. Third, I do not have to hide things because they look messy. Fourth, our house will look neater, cleaner, and prettier. Fifth, I can focus on working, reading, and doing things that I love. Sixth, people can visit our house any time and find everything neat. Seventh, I will create less waste and save money. Eighth, I can move more freely in the house. Ninth, our family will have less stress and worries. Tenth, I will feel happier, more relaxed, and more focused.

Thursday, December 20, 2012

Write until you get it right

I read a lot every day. I read at least twenty original cases and fifty news articles and blogs. However, I seldom write complete prose. Most of the time, I write digests in bullet points or copy provisions by hand. But I feel that what I am doing is not enough.

Today, I just read in the internet that in order to productive, we must create rather than just consume. So I am writing to be more productive.

To make my commitment stick, I write in the present tense. I write every day. I write in complete sentences. I write at least one hundred words. I use this blog as my writing journal. I write my daily insights. As a result, I write better.

What about you? Are you writing every day?

Saturday, December 08, 2012

What to do after law school

Hi! I was just taking a rest and thinking about life after law school. Since my stomach hurts at the thought of working for a law firm with sleepless nights and critical bosses, I thought that maybe I should not practice law at all. But then my professor said that all UP lawyers should practice law for at least five years because the people paid for our education.

So I thought that I can go around the country after the bar exam and see for myself the legal system in the Philippines. It's more fun in the Philippines. Before bar, I could work as a paralegal. After bar, I could work as a lawyer for myself or a non-government organization. Then I could help people with their legal problems. I can also travel. I might then be able to use this blog more regularly.

The challenges I see are connections, cash, and competence (CCC). For connections, maybe I can ask my professors and organizations if there are people and places that need help and then I can go there. For cash, I need to develop more passive income, freelance, or work part-time. For competence, I have to read, understand, and memorize (RUM) the law and do well in legal aid.

Why do this? Because it's not only about the money. Money is worthless if you cannot buy food or drink with your millions. Goods and services are more important. Natural resources are vital. If we cannot protect those that are important to us, what good is the law? Law is already so abstract for me. How much more for our fellow citizens who find English difficult? I believe we could bridge the gap and make the law more relevant for all. Thank you!